This section contains documents to help you with questions you may have regarding resident care and complaints. Click on the links below each question.

Who do I talk to at Riverside Glen, if I have questions or concerns with my loved-one’s care?

PSWs will give basic information about residents daily activities.The RPN Team Lead would be the first point of contact of issues to be addressed. If issues cannot be addressed and are urgent, they would speak with the RN Charge Nurse who is available 24 hours per day. The Neighbourhood Coordinators are available days and weekends, and should be a constant point of contact for families. If an issue cannot be resolved at the Neighbourhood Coordinator level, then it will be addressed to the Assistant General Manager. (source: Management Responses to Family Council Minutes May 2015)

What are the rights of residents in a Long Term Care Home in Ontario?

Residents’ Bill of Rights for all Long Term Care Homes in Ontario (ACE)

What do you do if you have concerns about the care your family member is receiving?  Who should you talk to or call or e-mail?

Advocacy Centre for the Elderly: Complaints in Long Term Care Homes- 2013

What problems have been identified in this home by previous complaints to the Ministry of Health and Long Term Care?  Please visit our MOHLTC Inspections page for more information

How does this home compare to other homes in the area?

MOHLTC inspections comparison of local Homes 2011-2014 (as of December 2014)